Step 1: Click the following link: Forgot my password 

Step 2: Enter the characters in the picture or the words in the audio and click Next.

Step 3: Select I forgot my password.

Step 4: Choose the contact method for verification. 

Step 5: Enter the verification code. 

Step 6: Enter your new password in the new password and Confirm new password fields.

Step 7: Select Finish.